Not a bad score on our trivia quiz

General Customer Experience Quiz 1

{“questions”:{“wp32t”:{“id”:”wp32t”,”mediaType”:”image”,”answerType”:”text”,”imageCredit”:””,”image”:””,”imageId”:””,”video”:””,”imagePlaceholder”:””,”imagePlaceholderId”:””,”title”:”Which of the following is the LEAST important to the Customer\u2019s perception of their interaction with your organization?”,”desc”:””,”hint”:””,”answers”:{“nz01v”:{“id”:”nz01v”,”image”:””,”imageId”:””,”title”:”Having their needs met”},”toour”:{“id”:”toour”,”image”:””,”imageId”:””,”title”:”Getting the job done”},”brgk9″:{“id”:”brgk9″,”image”:””,”imageId”:””,”title”:” Feeling good about what happened”},”p8rtt”:{“id”:”p8rtt”,”image”:””,”imageId”:””,”title”:”The amount of discount they received”,”isCorrect”:”1″}}},”8x83d”:{“id”:”8x83d”,”mediaType”:”image”,”answerType”:”text”,”imageCredit”:””,”image”:””,”imageId”:””,”video”:””,”imagePlaceholder”:””,”imagePlaceholderId”:””,”title”:”It is advised not to boil the

Voice of the Customer Quiz

Voice of the Customer Quiz 1

{“questions”:{“wp32t”:{“id”:”wp32t”,”mediaType”:”image”,”answerType”:”text”,”imageCredit”:””,”image”:””,”imageId”:””,”video”:””,”imagePlaceholder”:””,”imagePlaceholderId”:””,”title”:”Most organizations do not know their customers as well as they should because of all the following except:”,”desc”:””,”hint”:””,”answers”:{“nz01v”:{“id”:”nz01v”,”image”:””,”imageId”:””,”title”:”They rely on a quantitative lens to look at Customers\r\n\r\n”},”toour”:{“id”:”toour”,”image”:””,”imageId”:””,”title”:”There are too many transactional surveys”,”isCorrect”:”1″},”brgk9″:{“id”:”brgk9″,”image”:””,”imageId”:””,”title”:”The organization believes that they already know what Customers

General Call Centre Management Quiz 1

Call Centre Management Quiz 1

{“questions”:{“wp32t”:{“id”:”wp32t”,”mediaType”:”image”,”answerType”:”text”,”imageCredit”:””,”image”:””,”imageId”:””,”video”:””,”imagePlaceholder”:””,”imagePlaceholderId”:””,”title”:”What are the typical interval periods you would expect to see in call centre reporting?”,”desc”:”Whilst any interval can be used, as a general rule, the larger contact centres tend to use the smaller intervals to enable greater analysis and forecasting