How to Submit Australian CX Industry news for Contact Centres & CX

Since 2011 we’ve been providing our audience of CX and call centre professionals the latest news in the CX and call centre industry in Australia.

CX Central is a vendor and industry-agnostic resource for CX and call centre professionals and we now have the largest free library of dedicated resources and articles for CX professionals in Australia.

So if you have some news you’d like to share with the industry then you’ve arrived at the right destination.

What is considered industry news?

To submit industry news for contact centres and the CX industry and have it accepted, your submission must add value to our audience and not contain any advertising content. Some examples include:

  • Acquisitions, mergers & Bankruptcy
  • Key personnel changes
  • New products or services  all articles will refer to our CX Directory at the end)
  • Union issues
  • Legal outcomes
  • Impacts of events (e.g. COVID19)

If you’re unsure contact us or refer to some of our other options to distribute your message including:

How do I submit my industry news?

Please use our online form for the best chance of your news being published or email us at