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August 17, 2022

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Changing role of the contact centre

November 30, 2016 Last Updated: November 10, 2019
How to improve your Contact Centre Satisfaction surveys

August 17, 2016 Last Updated: January 20, 2020
The Benefits of Agile CX Development

January 18, 2019 Last Updated: February 14, 2020

19 great tips to improve complaints handling in 2019

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Top ten call centre KPIs and metrics

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

Australian Contact Centre Wage

Australian contact centre salaries

November 5, 2020 Last Updated: July 15, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

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