The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers January 2022 course is delivered live and online by global CX-Expert Daniel Ord.
In the February 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
Join the leaders of the Australian Contact Centre industry for the Auscontact 2021 National Conference in Brisbane, QLD.
Back in our much-loved home of The Star, Gold Coast, the Customer Contact Week event will bring together the full customer community back in-person – this includes contact centres, digital teams, CX and operation leads! It is here we’ll celebrate the successes of the past year and have in-depth, profound conversations on the future of customer contact and channel management. Use the discount code CXCENTRAL10 on the registration page to get a 10% discount off the current rate.
One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in March 2022 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.
Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers March 2022 course is delivered live and online by global CX-Expert Daniel Ord.
In the May 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
The Customer Show will bring together entire CX community together to drive collaboration & industry success. Through pioneering strategies, remarkable stories & innovative tech, we'll give you first access to the latest thinking and illustrious industry content.
Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers May 2022 course is delivered live and online by global CX-Expert Daniel Ord.
One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in June 2022 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.
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