The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in June 2022 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.
Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers May 2022 course is delivered live and online by global CX-Expert Daniel Ord.
The Customer Show will bring together entire CX community together to drive collaboration & industry success. Through pioneering strategies, remarkable stories & innovative tech, we'll give you first access to the latest thinking and illustrious industry content.
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