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June 26, 2022
HomeQuizzes

Quizzes

Test your knowledge on our customer experience and call centre quizzes!
We’ve designed a number of free quizzes to help you test your knowledge on all things customer experience and call centres.

They are all free to play and you’ll get your results instantly as soon as you complete the quiz.

The only catch – we just ask that you subscribe to our newsletter! Once you have subscribed not only can you play all of our quizzes, you’ll also be able to access all of our other premium content like our call centre calculator, guides, phonetic alphabet and more.

 

General Call Centre Management Quiz 1
Quizzes

General Call Centre Management Quiz 1

August 22, 2019 Last Updated: September 10, 2019
CX Central

How well do you know call centres? Take our general call centre management quiz 1 to test your knowledge on call centre management practices.

General Customer Experience Quiz 1 based on the CCXP competencies
Quizzes

General Customer Experience Quiz 1

July 25, 2019 Last Updated: September 10, 2019
CX Central

Test your knowledge on Customer Experience with these 10 sample questions based on the CCXP competencies.

Voice of the Customer Quiz
Quizzes

Voice of the Customer Quiz

July 25, 2019 Last Updated: September 10, 2019
CX Central

Test your CX knowledge on our Voice of the Customer quiz and discover how much you know about the VOC, Customer Insight and understanding.

LATEST CX CENTRAL PODCAST

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Call Centre Hold Music and IVR Recordings
    October 5, 2021 Last Updated: October 6, 2021

THANKS TO OUR GOLD SPONSORS

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How to improve your CX

  • How AI-powered contact centres are changing the game
    How AI-powered Contact Centres Change the Game
    June 29, 2021
  • Is it OK to use memes in customer service
    Is using using memes in customer service appropriate?
    February 12, 2016 Last Updated: March 12, 2020
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    Tips for improving customer support delivery
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How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
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    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
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TEAM LEADERS TIPS

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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Coachable Call Structure
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    June 16, 2021 Last Updated: July 28, 2021

Our most recent articles

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POPULAR ARTICLES

Why the AHT Metric should be extinct
Call Centre KPIs & Metrics

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 18, 2021

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

The 15 best things about working in a call centre
Call Centre Career Tips

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

Do customers really care about the call centre location?
CX Executive Tips

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Thanks to our gold sponsors

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About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

Search the Industry Business Directory to find suppliers and vendors of call centre technology, consultants, outsourcers & BPO’s and lots more more.

CX Central is part of CX GROUP AUSTRALIA and our other websites include CX Skills, CX Consult and CX Connect.

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FREE RESOURCES

We have hundreds of expert articles and free tools like an Erlang C calculator, a comprehensive CX & call centre glossary, Phonetic Alphabet and a growing library of guides and podcasts to help you learn.

Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives,  how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more! 

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