5 Tips for coaching call centre agents to improve performance
Call Centre Team Leader Tips

Tips for coaching call centre agents

Spending time coaching call centre agents is one of the most important functions of a Team Leader. Follow these 5 steps to ensure the coaching is effective.

Expander Leader - why you need to end the constant quest for perfection
CX Leadership Tips

Are you an Expander Leader?

Learn how to become an Expander Leader by celebrating uniqueness and stopping the endless quest for perfection in yourself and your team.

The 4 Stages of team development
CX Leadership Tips

The 4 Stages of Team Development

Easy explanation of the 4 Stages of Team Development (Forming, Storming, Norming and Performing) and how it can help your team leadership.

4 Micromanaging traits you need to leave behind
CX Leadership Tips

4 Micromanaging Traits you need to lose

Possessing these micromanaging traits can be a bad thing for your employees and your future career prospects so learn how to quickly eliminate them.