Is working too hard really worth the price?
Call Centre Health & Wellbeing

A dose of perspective about working too hard

This is a story I heard many years ago and it always stuck with me – I hope it provides you with a dose of perspective about working too hard and whether the price you pay is really worth it.

A guide to call centre work from home models
Call Centre Health & Wellbeing

Call Centre Work From Home Guide

Implementing a call centre work from home workforce can provide plenty of benefits but you need to consider these six things before you get started.

New campaign launched in NSW to stop Triple Zero call taker abuse
Call Centre Health & Wellbeing

Triple Zero call taker abuse

Pretty sad when the NSW Ambulance Service has to commence a campaign to stop the Triple Zero (000) call takers from being abused.

Bullying culture in the call centre
Call Centre Health & Wellbeing

Bullying culture in the call centre

A union has claimed there is a bullying culture in the call centre for one Australian outsourcer that provides telemarketing services for charities.