Articles for Customer Experience Executives
The modern CX Executive has a lot to contend with.
Changing customer expectations, new technology and a competitive marketplace where customer experience, not price or product, is becoming the key market differentiator.
Throw in a workforce that also has changing expectations – from flexible working arrangements, a greater need to be connected to your company vision and some of the ‘regular’ challenges that are still around today like employee engagement, managing attrition etc and it’s little wonder today’s CX Executive has a lot on their mind.
Our aim in this category is to collate the expert articles that will provide value to a CX Executive – a quick one-stop-shop where you can drop by and learn, explore and challenge everything in the CX world today.
Don’t also forget to check out the CX Industry Events Calendar – we have a list of upcoming conferences, training courses, networking events and more.
And if you to specifically increase your CX knowledge and skills, we have a range of CX courses all designed and delivered by industry experts – you can view them here on our CX Skills website >