Changing customer expectations, new technology and a competitive marketplace where customer experience, not price or product, is becoming the key market differentiator.
Throw in a workforce that also has changing expectations – from flexible working arrangements, a greater need to be connected to your company vision and some of the ‘regular’ challenges that are still around today like employee engagement, managing attrition etc and it’s little wonder today’s CX Executive has a lot on their mind.
Our aim in this category is to collate the expert articles that will provide value to a CX Executive – a quick one-stop-shop where you can drop by and learn, explore and challenge everything in the CX world today.
Don’t also forget to check out our Events Calendar – we have a list of upcoming conferences, training courses, networking events and more.
Browse our Articles for CX Executives below: