Technology (Core)

Organisational Knowledge Management

Organisational Knowledge Management is becoming a critical requirement to servicing customers from any channel or business touchpoint.

Benefits of call centre software for business
Technology (Core)

Benefits of Call Centre Software for Business

There are lots of benefits of implementing a new call centre software solution and its not as expensive as you may think with modern cloud-based call centre platforms available on a per agent, per month basis.

Call centre technology to improve productivity
How to Improve Performance

Using call centre technology to improve productivity

If your call centre is still doing things manually we’ve got 3 tips on using call centre technology to improve productivity. Whether its to more efficiently handle inbound calls or increase your capacity with outbound calls these three tips are sure to help.