How much does Contact Centre Outsourcing in Australia cost?

Our Contact Centre Outsourcing in Australia Price Guide provides you with the essential information you need when you are considering to engage outsourcing companies to deliver contact centre services on your behalf whether it’s inbound or outbound, social media support, live chat and more.

Chapters include cost guides by country, the different type of commercial models available, set-up costs, what’s included in hourly rate models, a case study and more.

It’s a comprehensive guide that is vendor agnostic – written to enable you to make informed decisions about whether the contact centre outsourcing commercials will work for you.

For a more complete overview of contact centre outsourcing (this just focusses more on the costs), please refer to our Complete Guide to Call Centre Outsourcing >

What’s included in the Contact Centre Outsourcing Price Guide?

Written by local Australian call centre industry veteran Justin Tippett, this guide provides you with an insight into the costs you can expect to pay for outsourcing in Australia, as well as indicative rates for call centre outsourcing conducted in offshore locations.

Categories include:

  • Indicative costs by country
  • Hourly rate inclusions
  • Set-up costs
  • The different commercial models
  • Low volume challenges
  • Sales and outbound telemarketing
  • Case Study

Where do you find a list of Contact Centre Outsourcers in Australia?

Once you’ve made the decision to outsource some or all of your contact centre, we’ve got two free and easy solutions to help you find the right call centre outsourcer for your business.

 1. Search the free Industry Business Directory 

The CX Industry Business Directory has a list of all the contact centre outsourcers by country along with additional filters to further narrow the list of outsourcers with the specific skills and experience you need.

Once you find a contact centre outsourcer you like, simply reach out to them directly to engage.

 2. Use our Free industry service

Trying to find the right contact centre outsourcing partner can be hard work.

Finding the right person to talk to, repeating information over and over and trying to separate the marketing spiels from reality can be hard work.

Just contact us for a free, no-obligation discussion and we’ll connect you to a shortlist of recommended call centre outsourcers who are best suited to your requirements.

Just leave your details below or contact us on 03 9008 7287

If you’d like to download a free Call Centre Outsourcing Price Guide just click on the orange ‘Download’ button below. Please note you need to subscribe to our free monthly newsletter to download.

If you’d rather just read a condensed version right now please visit this link.

Call Centre Outsourcing Cost Guide