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May 17, 2022
HomeAuthorstcn

Articles by tcn

About tcn

As a leader in the hosted call centre technology industry since 1999, TCN, Inc. is recognised worldwide as the preeminent global provider of cloud-based virtual call centre technologies.


Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centres obsolete.

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Using Business Intelligence to improve call centre agent productivity
How to Improve Performance

Tips for using business intelligence to improve call centre agent productivity

September 5, 2016 Last Updated: December 31, 2019
tcn

Using new Business Intelligence tools enables you to improve call centre agent productivity and the efficiency of your centre. Learn more.

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

  • A picture of a call centre team leader coaching an agent the heading Setting KPIs for Call Centre Team Leaders
    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Call Centre Hold Music and IVR Recordings
    October 5, 2021 Last Updated: October 6, 2021

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How to improve your CX

  • Why the small business customer service is better
    Why the small business customer service is better
    July 10, 2017 Last Updated: March 10, 2020
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    How to create the right first impression with your CX
    May 15, 2015 Last Updated: December 29, 2019
  • How Sentiment analysis is helping businesses understand their customers
    Why Is Sentiment Analysis Important In Ecommerce?
    November 5, 2020

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
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    Do Happy Employees Provide Better Customer Service?
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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Coachable Call Structure
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    June 16, 2021 Last Updated: July 28, 2021

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POPULAR ARTICLES

19 great tips to improve complaints handling in 2019
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How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

The 15 best things about working in a call centre
Call Centre Career Tips

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

Facts about working in the Australian Call Centre Industry
Call Centre Career Tips

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

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