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May 28, 2022
HomeAuthorsStaff Writers

Articles by Staff Writers

About Staff Writers
Sometimes writers are a little shy so we've relaxed our rules about always having to include a profile for each article. So if you'd like to write an article for CX Central and not put your name to it you now can! Visit How to Submit a Blog to find out more.
How to capture the Omnichannel Customer Experience
CX Executive Tips

How to Capture the Omnichannel Customer Experience

September 8, 2021 Staff Writers

Learn why capturing the Omnichannel Customer Experience is now becoming a critical strategy for businesses looking for a competitive edge.

5 career options after call centres
Call Centre Career Tips

5 Career Options after call centres

August 13, 2021 Staff Writers

Working in a call centre helps you develop some great transferable skills so we look at potential career options after call centres.

Improving Customer Service with SEO
How to Improve the CX

Improving Customer Service with SEO

July 1, 2021 Staff Writers

With more customers seeking to self-help, Improving Customer Service with SEO is now an important tactic to improve the customer experience.

Tips for creating an effective customer journey map
How to Improve the CX

Guide to Creating an Effective Customer Journey Map

June 24, 2021 Last Updated: August 8, 2021
Staff Writers

Learn some tips on creating an effective customer journey map to improve the customer experience and grow your business.

Cloud-Based Call Centre Software versus on-premise
Technology (Core)

Cloud-Based Call Centre Software

June 15, 2021 Staff Writers

Everything you need to know about on-site and cloud-based call center software so you can decide what’s best for your business.

10 Common Customer Service Mistakes you should avoid
Call Centre Management Tips

Top 10 Mistakes That Customer Service Professionals Make

March 11, 2021 Last Updated: June 21, 2021
Staff Writers

Customer service professionals need to be aware of how they handle every client – Here are the top 10 customer service mistakes to avoid.

How To Make Customer Service More Digital
Call Centre Management Tips

How To Make Customer Service More Digital

February 24, 2021 Staff Writers

6 Tips on How To Make Customer Service More Digital that will improve the customer experience and reduce costs.

How to Make Remote Work Engaging and Fun
Call Centre Management Tips

How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Staff Writers

Remote workers battle with feeling left out of company culture and the office social scene. Here’s how to make remote work engaging and fun for your team.

Tips on improving customer support delivery
How to Improve the CX

Tips for improving customer support delivery

December 2, 2020 Staff Writers

Help retain your customers, grow your business and improve engagement by implementing these 5 tips for improving customer support delivery.

Advantages of Multilingual Call Centre Services
Call Centre Outsourcing

Advantages of Multilingual Call Centre Services

September 24, 2020 Staff Writers

We reveal the advantages of Multilingual Call Centre Services and how it can increase revenue and customer satisfaction.

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POPULAR ARTICLES

Tips on how to manage angry customers
Call Centre Agent Tips

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

The future of CX and six facts you must know
CX Executive Tips

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Triple Zero Heroes who work in the call centre
Community Education

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

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About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

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