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May 17, 2022
HomeAuthorsJason du Preez

Articles by Jason du Preez

About Jason du Preez
Jason du Preez, is the senior vice president for APAC, SugarCRM, an AI-driven CRM platform that does the work for marketing, sales and service teams, helping businesses reach new levels of performance and predictability, that delivers a high-definition customer experience and provides real-time customer insights.
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How to succeed at CX in the subscription economy
CX Executive Tips

How to succeed at CX in the subscription economy

September 15, 2021 Jason du Preez

How to succeed at CX in the subscription economy using these three CX strategies companies to better calibrate the customer journey.

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    Call Centre Hold Music and IVR Recordings
    October 5, 2021 Last Updated: October 6, 2021

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    How to succeed at CX in the subscription economy
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The future of CX and six facts you must know
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6 facts about the future of CX

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After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

the future of call centre outsourcers in Australia
Call Centre Outsourcing

The future of call centre outsourcers in Australia

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With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

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Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

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