Using prisoners for call centre work
CX Executive Tips

Using Prisoners for call centre work

The government is using prisoners for call centre work and yet despite common concerns, not one incident has been reported in the nine years of operations.

How to gain more insight from your NPS Score
How to Improve the CX

Getting behind the NPS Score

The NPS score is a lot more than just a number and this article will provide you with some tips and sample questions to gain more insight into your CX.

Bullying culture in the call centre
Call Centre Health & Wellbeing

Bullying culture in the call centre

A union has claimed there is a bullying culture in the call centre for one Australian outsourcer that provides telemarketing services for charities.

2013 Victorian ATA winners
CX and Call Centre Awards

2013 Victorian ATA Winners Announced

Congratulations to the winners just announced in the 2013 Victorian ATA Awards for the best contact centre professionals in Victoria.