CX Central

image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

Call Centre Hold Music and IVR Recordings

October 5, 2021 Last Updated: October 6, 2021
CX Central

Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

CentrePal launches native Microsoft Teams contact centre solution in Australia

CentrePal Unleashes Microsoft Teams Potential

September 16, 2021 CX Central

CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution.

2021 Auscontact State Award Winners

September 11, 2021 Last Updated: September 28, 2021
CX Central

Congratulations to the 2021 Auscontact Association State Award Winners for the best call centre individuals and organisations in Australia.

Contact Centre Management Mythbusters Pt2 with Daniel Ord and Justin Tippett

Contact Centre Mythbusting Part 2

August 11, 2021 Last Updated: October 5, 2021
CX Central

Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!

Call Centre Headsets

July 29, 2021 CX Central

Everything you need to know about Call Centre Headsets on the CX Central Podcast with Justin Tippett and special guest, Geoff Crane.

Nando’s serves up self-service IT support

June 23, 2021 CX Central

Nando’s 200-strong chain of casual dining restaurants across Australia and New Zealand has adopted a new IT support service.

5 Contact Centre Team Leader Myths Debunked

June 18, 2021 CX Central

Often described as the most critical role in the contact centre, experts Marc Carriere and Justin Tippett debunk 5 Contact Centre Team Leader Myths.

BPO Sigma announces Australian market move

June 11, 2021 CX Central

Leading British and South African outsourcing firm Sigma has announced its expansion into Australia in a move that promises hundreds of new jobs.

Taking Aussie Businesses to the World

May 18, 2021 CX Central

Learn more about a Knowledge Management Software business that has evolved to take on the world in a global marketplace.

Contact Centre Management Mythbusters Podcast Pt1

Contact Centre Mythbusting Part 1

April 26, 2021 Last Updated: August 11, 2021
CX Central

Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.