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August 17, 2022
HomeAuthorsConnor Bourke

Articles by Connor Bourke

About Connor Bourke
Connor Bourke is CEO of Optima WFM, a business process and consulting firm that is a pioneer in the field of WFM Managed Services. Optima provides clients from around the world with fully outsourced WFM services, as well as consulting and executive WFM recruitment.
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Call centre workforce management tips
Workforce Optimisation

Call centre workforce management tips

February 1, 2018 Last Updated: March 15, 2020
Connor Bourke

We’ve got 4 expert call centre workforce management tips that will lead to greater efficiencies and lift staff engagement in your call centre.

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