Australia's #1 Resource for Contact Centre, BPO & CX Professionals
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It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.
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5 expert tips on how brands can empower customers, protect contact centres and pass the pandemic stress test.
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We explore how Artificial Intelligence can transform the Insurance Industry with new products and risk mitigation.
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Learn how to improve your CX with Customer Journey Mapping with these 8 expert tips to supercharge your customer experience.
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Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
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CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution.
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Nando’s 200-strong chain of casual dining restaurants across Australia and New Zealand has adopted a new IT support service.