Setting KPIs for Call Centre Team Leaders
It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.
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It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success. -
5 expert tips on how brands can empower customers, protect contact centres and pass the pandemic stress test. -
We explore how Artificial Intelligence can transform the Insurance Industry with new products and risk mitigation. -
Learn how to improve your CX with Customer Journey Mapping with these 8 expert tips to supercharge your customer experience.
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Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
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CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution. -
Nando’s 200-strong chain of casual dining restaurants across Australia and New Zealand has adopted a new IT support service.
